The Tuition Management Office is looking for an Associate Director of Tuition Billing
Interested candidates should send a cover letter and resume to: Mary.Stenson@archny.org.
Associate Director, Tuition Billing
Primary Responsibility: The Associate Director of Tuition Billing reports directly to the Director of Tuition Management and will act in their stead when necessary. The Associate Direcetor will manage the tuition billing process in order to ensure data integrity across the Global Regional School System of the Archdiocese of New York including: student profiles, tuition rates, fee structures, scholarship input and invoicing. In addition, the Associate Director will be responsible for overseeing relationship managers and the follow-up required relative to payment processing and collection including delinquency management.
Direct Supervisor: Director of Tuition Management
Responsibilities:
- Support the Director of Tuition Management in implementing the business policies and procedures required for a sustainable tuition management process
- Oversee the annual implementation of the tuition and fee billing
- Ensure adherence to tuition and fee policies regarding discounts, awards, processing, payment plans and billing processes
- Will be responsible for the data integrity within the tuition management system (currently SMART) including timeliness of updated information
- Manage relationships with service providers in conjunction with System Project Manager
- Recruiting, train and develop staff for the Tuition Management Group as required
- Monitor vendor and collections of tuition/fees and reconcile balances with GRSS Finance & Operations
- In conjunction with the Regional Finance Managers, will facilitate follow up, tracking and reporting of delinquency payment, arrears schedules and reporting
- In conjunction with the Office of Enrollment & Scholarship will coordinate the application of scholarships to tuition billing
- Will coordinate and communicate with the Director of GRSS Finance & Operations funded and unfunded scholarship/awards/discounts that are exceptions
- Will be responsible for complaint/issue resolution relative to vendor/parent/principal calls
- Ensure communications with vendor/parent/principals are consistent with overall mission of the department
- Communicate with other departments for relevant information and reports
- Special projects as needed
Performance Standards:
- Meet project deadlines including annual billing schedule for tuition and fees
- Create, maintain and adhere to budget
- Ensure that management is advised of billing variances and delinquencies on a timely basis
Position Requirements:
- Education: Bachelor’s degree required
- Experience: Minimum of seven to ten years of experience in service delivery and/or product management in a client/consumer/retail environment
- Experience in managing and developing people
- Experience in systems management and or project management a plus
Personal Characteristics:
- Strong working knowledge of Microsoft Office suite
- Excellent organizational skills, verbal and written communication skills
- Proven conflict resolution skills
- Ability to generate creative solutions
- Attention to detail, commitment to achieving goals, and a high level of initiative and energy
- Proven skills and ability to manage multi-phase projects from inception to completion
- Ability to build consensus among team members and balance multiple concurrent priorities
- Ability to work independently and as part of a team, as the position necessitates