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Development Administrator, Gift Processing
Jobs / Nov 29, 2021
ARCHDIOCESE OF NEW YORK
Development Office
Development Administrator – Gift Processing
Primary Responsibility: Manage and execute all aspects of the Development Office’s gift processing and acknowledgements.
Direct Supervisor: Operations Manager
Responsibilities:
- Assist with the daily mail processing for all campaigns, except Al Smith, including distributing the mail and reviewing returned mail with the appropriate parties
- Perform prompt and accurate daily gift processing across all divisions of the development department coming mainly through mail, checks, cash, as well as credit cards, phones and alternative gifts
- Collaborate with the Donor Data Center in the resolution of problematic gift processing or account management issues (i.e. bounce backs, in-pews)
- Own the implementation of gift processing guidelines and procedures (i.e. CASA, R&R, SJS SJV, AES, SPC, etc.)
- In collaboration with major campaign leadership, draft and edit acknowledgement letter templates to ensure they are accurate and on message
- Prepare as requested tax receipt letters, acknowledgement letters, and general follow-up for major campaigns
- Manage all gift-related emails and phone calls in a friendly and efficient way
- Assist in the coordination of campaign mailings and operations
- Back up for Operational and Administrative activities
- Special projects as needed
Standards of Performance:
- Implement and maintain a clear and efficient pledge processing system
- Provide the highest level of customer service to pastors and donors
Required Education, Experience, and Skills:
- Bachelor’s degree
- Excellent writing and communications skills
- Proficiency in Microsoft Word, Excel, PowerPoint, and Raiser’s Edge
- The ability to find solutions and respond clearly to complex inquiries
- Organized and self-motivated with impeccable attention to detail
- Maintain composure in dealing with a high volume of pledges and donor communication
- Mission-driven with a team-player mentality
- Adept at working collaboratively with colleagues across departments
- Ability to take on added responsibility as it is presented
- Spanish-speaking preferred
- A passion for the Catholic Church and a deep understanding of Catholic culture
Interested candidates should send a cover letter and resume to: Paul.Rodriguez@archny.org